FAQS AND HELP
Subscription, Cancelation, Prices and Payment
What does month without commitment mean?
Is 30 day period that starts from the first time you sign into the software. In this period you should set up and use the software, once maximum of 23 days have passed, you have the right to cancel your subscription, informing us by email to firstname.lastname@example.org, and will NOT get charged for the trial month. If you wish to continue, trial month will be charged as normal, per active member other module that you have chosen.
Where can I find my invoices?
Users with access level ADMINISTRATOR can find the invoices by entering the administration panel, in the Administration box, clicking on the button “my invoices”. Once inside click on the invoice and the PDF will open or download with the detail for the use of the software in the previous month, payment method and bank account details.
When are invoices issued?
The invoices, for the use of the software in the previous month, are issued on the 2nd or 3rd day of the following month.
What do I do if I get the pending payment alert?
You have to pay the pending invoice (s) and send the payment receipt to email@example.com
What do I do if I get the pending payment alert and I’ve already paid for it?
Please send the proof of payment to firstname.lastname@example.org.
How can I pay my invoice?
Invoices can be paid by wire or ACH transfer, using the below details:
Nefos Solutions Limited Company
1390 Market St., Suite 200
San Francisco, CA 94102
716 Main St.
Waltham, MA 02451.
Account # 1401483043
Routing # Wire transfer: 011500120
Routing # ACH: 211070175
How can I cancel my subscription?
You can cancel your subscription at any time by sending us an email to email@example.com 10 working days in advance.
How can I get the software?
Please go to the following link: https://ccsnube.com/launch and submit your club and contact details. Once revised and approved by one of our staff you will receive an email with the link to your system.
Important: If you can’t find our emails in your inbox, please check trash / junk / promotions inbox or simply search for our email address: firstname.lastname@example.org
What are the requirements to install the software?
All you need is a computer / laptop with internet connection and a browser.
It works on operating systems such as Windows, iOS, Linux, Android.
It also works on iPad tablets with any special solution/app required.
How can I access my software?
To access the software for the first time, follow the link which we have sent to your email submitted after launching your club at: https://ccsnube.com/launch.
If you can’t find it, send us an email to email@example.com or call us at (888) 259 4757.
I forgot my password. What do I do?
There’s a few different ways to reset your password:
- Login to your software as another administrator. Look up your full profile and click the “Password” button to set a new password.
- From the login page of the system, under the username and password box you will find the “Forgot password” button. If you are using a real email, which you have access to, you can reset it this way.
- Send an email to firstname.lastname@example.org indicating the club and username.
- Call us at (888) 259 4757.